With mass shortages of low-cost labor due to the pandemic, chains shifted to technology investments in their kitchens to fill the gap. The addition of automation tools in restaurant chains could cut down on wait times, driving higher consumer engagement and increasing sales for the rest of the year, restaurant executives say. Thirty-six percent of 1,000 U.S. people told HungerRush in a survey in May that they believed major restaurant chains don’t have enough staff to take orders, prepare food, and handle deliveries. Last year, Domino's Pizza Enterprises announced an automated pizza prep device in partnership with Picnic Works, a Seattle-based food-automation startup. "Anytime there's new automation, it creates new kinds of jobs," said Gaurav Kachhawa, chief product officer at Gupshup, a conversational messaging platform.

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Persons: Carlo Allegri, Rachel Ruggeri, HungerRush, Aaron Nilsson, Chipotle, Brian Niccol, Domino's, Gaurav Kachhawa, It's, Jonathan Oatis Organizations: REUTERS, Siren, Starbucks, National Restaurant Association, Society, Pizza Enterprises, Picnic, Kailyn, Thomson Locations: Manhattan, New York City , New York, U.S, Michigan, Colorado, Houston, Seattle, Indiana, Indiana , Illinois, Wisconsin